As we have many different suppliers who are located around the United Kingdom and across Europe there is a single delivery charge per brand or manufacturer. 

The brand DOMANI's deliveries are separate from all the below calculations. This is due to the fact that they come straight from their workshops in Belgium and are shipped. Their charges are calculated by DOMANI by weight, size and quantity. Contact us for a quote. Likewise the Freeline IsLAND and other Freeline pieces are shipped direct from the factory in Thailand. There may be a longer wait for delivery if we are waiting for your order to come with other items from the factory. Or if we ship your order separately, there could be a separate cost which would be a percentage of the additional shipping fee we had incurred.

Also, because of the large assortment of products we sell there are 3 tier charges below.

Standard UK delivery: For smaller non furniture items £6.95 per order.

Gold UK delivery: For small furniture and large lighting products that do not require 2 or more men to deliver it. £31.95. 

Platinum UK delivery: For extra heavy items such as sofas, will be delivered to the room of your choice and the packaging will be taken away- see table below

Delivery times

• Standard UK orders are usualy dispatched within 5 – 7 working days from the date of order If the item is unavailable, we will let you know and issue a full refund. We are currently unable to hold your order until the item comes back into stock. We hope to solve this soon. 
  
  
• Furniture orders for items that are in stock are delivered within the 5 between 7 – 10 days. Outside London, the lead-times are extended to approximately 21 days. If the item is out of stock or bespoke, we will advise you of an approximate delivery date at the time of order. 
  
  
• Once the item(s) are ready for dispatch – we will contact you to arrange a suitable day and time. Very occasionally, circumstances beyond our control can delay this date. If this happens, we will keep you informed. We cannot, however, accept liability for any loss or inconvenience that may result from the delay. 
  
  
• If the delivery address is changed after the order is placed we will re-calculate the delivery fees and either charge or refund you the difference. 
  
  
• We deliver Monday to Friday, and on alternate Saturdays, and can advise you whether you have a morning (7am-12pm) or afternoon (12-3pm) slot. Our delivery team will deliver the products to the room of your choice (providing access is suitable) and remove all packaging, allowing you to inspect them to ensure you are satisfied. You will then be asked to sign our Proof of Delivery note, accepting the goods. If someone else is accepting delivery on your behalf, it is very important that they are fully aware of the product details. If you would like us to leave the products packaged, please let us know in advance. 
  If we have agreed a delivery date and slot, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery, even if the first delivery was free. 

Delivery Access

International Delivery Information

We can export any item available to purchase via our website. We deliver to the following countries:

Europe: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzeland, Ukraine.

ROW: Antga and Barbuda, Australia, Bahamas, Barbados, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Falkland Islands, Fiji, Greenland, Guadeloupe, Hong Kong, China, Jamaica, New Caledonia, United States. New Zealand, South africa Bahrain, India, Israel, Japan, Jordan, Kuwait, Malaysia, Singapore, United Arab Emirates.

If you are placing your order from outside the UK, we recommend that you contact us first via email on support@minimalhome.com . Or for orders for Hong Kong & China asiasupport@minimalhome.com. leaving all your contact details. We will always get a response back to within 2-4 hours.

The cost of international delivery varies depending on what you order and where you want it to be delivered; our representative will calculate the cost of delivery at the time of the order with our manufacturers.

Please be aware that you may be responsible for import duties and taxes that may be incurred.

Returns

• If you are unhappy with a product for any reason, just send it back to us (with the original packaging) and we’ll refund or replace– it’s that simple. 
• We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations. 
  
  
• Return an item within 28 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights. 
  
  
• Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, gift vouchers and personalised items can only be returned or exchanged if faulty. 
  
  
• Please complete the Exchange & Return Form included with your order and return it with the item. Please contact us prior to returning an item. 
  
  
• You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office. 
  
  
• For items that are too large to return by post, Please contact us on support@minimalhome.com, and we will arrange a courier to collect your item. 
  
  
• Returns and exchanges will be processed s soon as possible after arrival. All items are returned at your expense, this does not affect your statuary rights. 
• Credit can be used against your next order, both online and with telephone orders. 
  
  
• Our returns address will vary dependant on the manufacturer/supplier.

Legal identity 

This site is owned and operated by minimalhome ('Minimal Home Ltd') and the registered office address is 4th Floor 100 New Bond Street London W1S 1SP. The registered in England number is 751 6525

The returns address will vary dependant on which brand you purchased.